Terms and Conditions
General conditions of sale
The conditions of sale and service reported here govern the sale of products made through this website, at the URL www.costautoricambi.com, owned by Costauto srl , registered office in via Cavalli di bronzo, 34 80046 San Giorgio a Cremano (NA) Italy, operational and administrative office in via tufarelli , 111 80046 San Giorgio a Cremano (NA) Italy which directly takes care of the contents and the commercial, organizational, logistical and accounting - administrative management of sales. Your purchases are regulated and protected by the provisions of Legislative Decree no. 185 of 22 May 1999 relating to the protection of consumers in matters of distance contracts.
In addition to these provisions, the conditions of sale and service reported here are also included. Costauto srl reserves the right to vary the conditions of sale. Any new conditions become effective from the date of publication.
We therefore invite you to read these conditions carefully each time you make a purchase on www.costautoricambi.com.
1 - Acceptance of orders:
To place an order you must be of legal age. Orders received become binding for Costauto srl from the moment you receive confirmation, via e-mail or fax, that the entire order process has been completed regularly: payment has been authorised and the products are available.
Print the order confirmation received and keep it. If you do not receive the confirmation e-mail or fax, please contact us. In the event of any impossibility, even temporary, to process an order received in whole or in part, Costauto srl will contact the customer promptly to make the appropriate arrangements, given that the customer himself is recognised as having the right to request the cancellation, partial or total, of the order placed and the refund of the corresponding amount possibly already paid.
If the customer's data is incomplete or inaccurate, such as to compromise the correct delivery of the products and/or the regular accounting management of the sale, Costauto srl will contact the customer before processing the order, reserving the right not to accept the order.
We also inform our customers that it is not possible to use 2 or more discount codes for the same order, even if the system loads them automatically. In the event that an order is placed with 2 or more discount codes, the entire order will be cancelled.
2 - Minimum order:
There is no minimum amount of expenditure at Costauto srl .
3 - Right of withdrawal:
Legislative Decree 22 May 1999, n. 185 Art. 5. Exercise of the right of withdrawal
1. The consumer has the right to withdraw from any distance contract, without any penalty and without specifying the reason, within the term of fourteen working days starting:
a) for goods, from the day of their receipt by the consumer where the obligations set out in article 4 have been satisfied or from the day on which the latter have been satisfied, if this occurs after the conclusion of the contract provided that no later than three months from the conclusion itself;
b) for services, from the day of conclusion of the contract or from the day on which the obligations referred to in Article 4 have been fulfilled, if this occurs after the conclusion of the contract provided that no later than three months after the conclusion itself.
2. In the event that the supplier has not fulfilled the obligations referred to in Article 4, the deadline for exercising the right of withdrawal is three months and runs:
a) for goods, from the day of their receipt by the consumer; b) for services, from the day of conclusion of the contract.
3. Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal provided for in paragraphs 1 and 2 for contracts:
a) for the supply of services the performance of which has begun, with the consumer's agreement, before the expiry of the ten-day deadline provided for in paragraph 1; b) for the supply of goods or services the price of which is linked to fluctuations in financial market rates that the supplier is unable to control;
c) supply of goods made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly;d) supply of sealed audiovisual products or computer software, opened by the consumer;e) supply of newspapers, periodicals and magazines;f) betting and lottery services.
4. The right of withdrawal is exercised by sending, within the deadline, a written communication to the geographical address of the supplier's headquarters by registered letter with acknowledgement of receipt. The communication may also be sent, within the same deadline, by telegram, telex and facsimile, provided that it is confirmed by registered letter with acknowledgement of receipt within the following 48 hours.
5. If the goods have been delivered, the consumer is required to return them or make them available to the supplier or the person designated by the latter, with the original packaging and suitable for sale. The deadline for returning the goods may not , in any case, be less than ten working days from the date of receipt of the goods.
6. The only costs payable by the consumer for exercising the right of withdrawal pursuant to this Article are the direct costs of returning the goods to the sender, where expressly provided for in the distance contract.
7. If the right of withdrawal is exercised by the consumer in accordance with the provisions of this Article, the supplier is required to reimburse the sums paid by the consumer. The reimbursement must be made free of charge, as quickly as possible and in any case within thirty days from the date on which the supplier became aware of the exercise of the right of withdrawal by the consumer.
8. If the price of a good or service, the subject of a distance contract, is entirely or partially covered by a credit granted to the consumer, by the supplier or by third parties on the basis of an agreement between them and the supplier, the credit contract is considered terminated by operation of law, without any penalty , in the event that the consumer exercises the right of withdrawal in accordance with the provisions of the previous paragraphs. The supplier is required to communicate to the third party granting the credit that the consumer has exercised the right of withdrawal. Any sums paid by the third party who granted the credit for the payment of the goods or services up to the moment in which he becomes aware of the exercise of the right of withdrawal by the consumer are reimbursed to the third party by the supplier, without any penalty , except for the payment of accrued legal interest.
Costautoricambi will accept the returned goods reserving the right to verify that the products have been returned in their original condition and with the packaging intact.
It is advisable and strongly recommended to cover the original packaging of the product with other protective packaging that preserves its integrity and also protects it from writing or special labels. The right of withdrawal lapses in its entirety when the "essential condition of integrity of the goods" (packaging and/or its contents) is no longer present, in cases where the original external/internal packaging is found to be missing; the absence of integral elements of the product (cables, hooks, parts, ...); use of the product such as to make it impossible to restore the conditions existing before the sale.
In the event of forfeiture of this right, Costauto srl will return the purchased item to the sender, with a charge to the sender
4 - Guarantees:
The characteristics of the products are shown in the online catalogue, in the respective product sheets, and can be consulted at any time during the selection and purchase decision.
Costauto srl guarantees that the products offered for sale are free from defects and the packages are intact, not damaged or tampered with. In the event that you find a defect, damage or tampering, we invite you to report it to us as soon as possible, in any case within seven days, by sending a registered letter with return receipt.
In any case, with regard to products that have deteriorated or been damaged due to incorrect packaging, the customer can exercise the right of withdrawal in the forms and terms indicated, or can request assistance for the replacement of the product. The products offered for sale are guaranteed by their respective manufacturers in accordance with the law. Costauto srl provides its distributor guarantee in accordance with the law and is not liable for damage caused by improper use of the products purchased or by their incompatibility with allergies, pathologies or other psychophysical conditions of the customer.
Costauto srl also guarantees that all products offered for sale comply with the Italian and European Union (EU) standards applicable to them.
For any assistance you may require, you can contact us by e-mail at info@costautoricambi.com This e-mail address is protected from spambots. You need JavaScript enabled to view it.
5 - Prices and invoicing:
The prices, published next to each product offered for sale, include VAT and any other applicable taxes and duties. The total amount charged is given by the sum of the prices of the products purchased (in force and published on the site at the time of the order), in addition to the contribution for delivery costs, if applicable. Costauto srl reserves the right to vary the prices of the products and the contribution for shipping costs without notice, while guaranteeing that the prices and contributions applied will always be those in force at the time of the order.
6 - Applicable law:
All sales contracts concluded with Costauto srl are considered to be perfected in Italy and are subject to Italian law.
7 - Payment:
It is possible to purchase the products and services offered by Costauto srl by choosing between the following payment methods:
* PayPal * Advance bank transfer
PayPal
PayPal , a company of the Ebay group , offers an online micropayment system via credit card, acting as an intermediary between the user and the person receiving the payment.
With more than 100 million accounts worldwide, PayPal offers customers the security that their card details will not come into possession of the other party: your details are entered only once and from that moment on, you simply need to log in to your account to make payments.
With PayPal, you can pay for your purchases by associating a Visa, Visa Electron and MasterCard credit card (or rechargeable prepaid card) to your account, or by using your balance.
Registration is free and fast; you only need an email address that will also be used to notify each transaction performed.
Pay for your purchases online with PayPal for free and without sharing your financial information; the seller receives your payment safely and in real time on his PayPal account.
Safe: with PayPal, your personal information is safe because it is never shared with the seller; your privacy is our priority.
Fast: the recipient receives the payment immediately; your product can be sent or made available to you immediately.
Protected: PayPal protects your purchases… buy with confidence.
This payment method is essential for the purchase of goods or services by users domiciled outside of Italy.
Bank Transfer
The Bank Transfer is used to pay for the products and services offered.
Once the request has been made, it is necessary to follow this procedure:
1. the Bank Transfer must be made within 3 working days of placing the order; 2. the reason for the Bank Transfer must indicate the name and surname of the person placing the order and the order number; 3. the Bank Transfer must be made in favor of:
(COORDINATES VISIBLE AFTER SENDING THE ORDER)
As soon as the payment is made, send a copy by email ( info@costautoricambi.com ) and, if requesting an invoice, write the complete billing information including the SDI or PEC code.
8 - Delivery conditions:
Costauto srl makes home deliveries via express courier or other couriers. For all information read the SHIPMENTS section . Costauto srl can never be held responsible for any damages resulting from delays occurred during transport.
9 - Protection of personal data:
By registering and making purchases through the website www.costautoricambi.com your data is safe. All data is in fact transmitted in a protected form and processed in full compliance with the rules on the protection of personal data. Your data is used for the exclusive purpose of completing your orders or, when you authorize us to do so, to communicate news, promotions or other initiatives of possible interest to you. We guarantee that La Costauto srl does not communicate your data to other companies or entities that could use them for commercial or promotional actions that you do not like.
The only external parties that can receive your data are those who collaborate with us in the management of commercial transactions, such as banks , post offices, couriers.
Our customer service is always at your disposal to allow you to verify, modify or delete your data.
In this regard, we invite you to read the detailed information, provided pursuant to art. 13 of Legislative Decree 196/2003, reported in the appropriate section of this site and, where applicable, to grant us consent for further processing.
10 - Customer Service:
For Costauto srl it is important that its customers are satisfied with their purchases at all times. For this reason, Costauto srl has made several contact details available to you through which you can ask questions or request information on everything regarding orders and after-sales assistance.
You can therefore call 081.0208759 or send a fax to 081.0208759 or send an e-mail to info@costautoricambi.com
DISPUTE RESOLUTION:
For any legal dispute that may arise between the parties to this contract, the Court of Nola ( NA) and /or the Justice of the Peace of Sant'Anastasia (NA) will have jurisdiction.
Or connect to the following link for online dispute resolution:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=IT